B-Stock Wireless FAQ
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- Applying & Logging In
- Payment & Shipping
- Other Questions & Troubleshooting
How do I apply on B-Stock Wireless? Is there any cost to me?
Click here to create an account. Fill in the required fields, attach a valid reseller's certificate and click the submit button. We will notify you within one business day if your account is approved. There is no fee for applying or for being an approved buyer on B-Stock Wireless.
Can I apply if I am located outside of the United States?
We allow applications from buyers from the US and Canada. If you are registering as an international buyer on B-Stock Wireless, we require some form of official documentation that shows the purchase is for export so we can ensure that sales tax does not need to be charged on your purchases. This can include an exporter's license, registration with the department of revenue with your country, or business registration form. If you have already registered, you can fax this form to (650) 241-3328 or email it to us. Please note that international buyers are responsible for arranging their own shipping on all transactions, and certain auctions may only be available to buyers in the United States. An additional $25 fee must be included on any international wire payment as well.
I am an exporter located in the United States. Can I apply?
A reseller's certificate is required for approval of any buyer located in the United States, not including states that do not charge sales tax.
What is a reseller's certificate and why do I need it? Do all states require a reseller's certificate?
A reseller's certificate exempts buyers from paying sales tax on their purchases. We never collect sales tax on behalf of our sellers, and only sell to buyers who have state issued reseller's certificates. Users in any state that has a sales tax must submit a reseller's certificate to be approved on B-Stock Wireless. This may also be called a Seller's Permit, Sales Tax License, Sales and Use Tax Permit, Certificate of Authority or a similar name for your state. For instructions on how to obtain a reseller's certificate, example of images or a blank form for your state, please visit our reseller certificate instructions page. If you live in Alaska, Delaware, Montana, New Hampshire or Oregon, this is not required as part of your application.
Can I submit my EIN (Employer Identification Number)?
How do I get a reseller's certificate?
For instructions on how to obtain a reseller's certificate for your state, please visit our reseller certificate instructions page.
How do I submit my reseller's certificate?
You can fax your reseller's certificate to (650) 241-3328 or email it to us.
Why hasn't my account been approved yet?
Please allow one full business day for your application to be approved. If you have not been approved, it is likely because we have not received the proper reseller form from you. For instructions on how to obtain a reseller's certificate, example of images or a blank form for your state, please visit our reseller certificate instructions page.
How do I bid?
Once you are an approved buyer on B-Stock Wireless, you can go to any auction page and enter the highest amount that you are willing to pay. Enter the amount in the white box to the right of "My Maximum Bid". Below, you will see the minimum allowable bid amount. Once the amount has been entered, click the "Bid Now" button. Please note the message near the top of the page, which indicates if your bid is high enough to become the current high bid. If not, you may wish to increase your bid. For each bid you enter, you will receive an email confirmation that your bid was successfully placed.
What condition is the merchandise in? Is it all new?
All products are retail returns that have not been audited or tested . The majority of items will be in their original packaging. Items that do not have the original packaging, will be prepared for shipment with some protection. All product is sold AS IS with no return privileges and no warranty coverage.
Why do auctions extend at the end?
If a bid is placed in the last 5 minutes of an auction, the auction end time will extend for an additional 3 minutes. This is called "Popcorn Bidding" and gives all bidders an equal chance of winning an auction by extending the end time of the auction if a last minute bid is placed. Popcorn Bidding is used to simulate a live auction and prevents other bidders from "sniping" an auction at the last second.
How can I enter my maximum bid without it appearing to other bidders?
All bids placed on B-Stock Wireless act as "proxy" bids. You can bid the highest amount you are willing to bid and allow the system to manage the bidding for you. The Current Bid displayed on each auction is equivalent to the second highest bidder's bid, plus one bid increment ($25 on B-Stock Wireless). If the high bidder has placed a higher bid, it will not display. This allows bidders to know that if they place a proxy bid, they could still win the auction for any amount below or at their maximum bid.
Example: If you find an item that you are interested in that is currently at $1,000 without any bids and choose to bid $5,000, you will be winning the auction at $1,000. If another bidder places a bid for $1,100, you will be winning the auction at $1,125, one increment higher. The system will continue to automatically outbid other bidders on your half, but will never exceed your proxy bid of $5,000.
Can I buy merchandise without bidding on it?
All merchandise sold on B-Stock Wireless is in auction format, only. If you only want to place one bid, you can always place a proxy bid.
Are the images on the site actual images of the merchandise?
Merchandise may be displayed in its current condition, or with a stock image. If it is unclear in any way, contact us prior to bidding.
Can I inspect the merchandise before bidding?
Merchandise cannot be inspected prior to bidding. All available information is detailed on the auction page.
Why did I lose the auction if I bid the same amount as another bidder?
In order to win an auction, you need to bid a higher amount than the current high bidder. If both you and another buyer placed maximum bids of $1,000, but the other bidder placed their bid before yours, they will win the auction.
How do I know if I win?
At the close of the auction, the winning bidder is notified by email. This will also show up as an order on the "Orders" page under "My Dashboard".
How do I pay? How long do I have to pay?
All auctions must be paid by wire transfer, within 2 business days of auction close. Wire instructions will be included in your "Bid Won" email and on your Orders page after winning each auction. If you are unfamiliar with sending a wire, you can do it easily from your bank (usually for a small fee that varies by bank). Many banks allow you to send wires via their website. Ask your bank for details. Wire transfer confirmation may take up to 24 hours.
Please contact firstname.lastname@example.org with any questions regarding payment.
What forms of payment do you accept? Do you accept credit cards?
Wire payment is the only form of payment accepted, as it is both instant and secure. This is the standard practice in the sale of liquidation lots. We do not accept credit cards, personal checks or Western Union for payments.
Can I Pay for Orders Using Account Credits?
Using our B-Stock Balance feature, you can pay for orders with account credit that you may have accrued.
For more information please visit B-Stock Balance.
Can I combine multiple payments together?
You may always combine multiple payments into one wire for auctions won within 2 days of each other, if you are complying with the payment policy. Please be sure to put all order numbers in the memo section of the wire.
How does shipping work?
Buyers are required to arrange and pay for shipping through NTI Logistics.
Shipping weight and dimensions are unavailable during the duration of the auction duration. NTI Logistics will reach out to the buyer with weights and dimensions after the auction is paid for.
Buyers will NOT be allowed to use the carrier of their choice. Any unauthorized carriers will not be allowed on the premises for pick ups beginning 8-31-2017.
What if there is a problem with my order?
All merchandise on B-Stock Wireless is sold "as is". Keep this in mind when bidding on auctions, as merchandise cannot be returned. Buyers have 10 days from date merchandise is recieved to inspect for quantity discrepencies and report them in writing.
Am I buying this merchandise directly from the Seller?
Yes! All merchandise on B-Stock Wireless is coming directly from the Seller. All orders are shipped/picked up from the Seller DC location(s).
Where is the auction merchandise located?
The auction merchandise on B-Stock Wireless are primarily in the Seller distribution centers in the continental US. Each auction title and description provides the physical location of the merchandise.
How often are there new auctions?
New auctions can be posted at any time during normal business hours. Buyers that are subscribed to the B-Stock Wireless newsletter will receive an email when auctions are opening and closing each day.
How can I contact you?
The easiest way to reach us is by filling out an "Ask Us" form or by sending us an email. If you'd like to contact customer service by phone, please call (866) 993-4644. If there are no available agents, please leave us a message, and we will call you back as soon as possible.
How can I update my personal information / change my password?
As an approved buyer, if you are logged into B-Stock Wireless and select "Account Information" from the "My Account" drop down. You can update all contact information or change the password on your account. You can also click the green "I forgot" text on the login page if you cannot remember your password.
How do I report a technical problem?
Send us an email to report your issue. Please be as specific as possible and be sure to include any information that would help us determine the cause of your problem, including: which web browser you are using (Internet Explorer, Chrome, etc.), the web page you are on, steps to replicate the issue you are having, and other details and screenshots for our review.
I am approved and having trouble logging in. What can I do?
Sometimes your browser can cause login problems. Please try the following fixes:
- Clear your browser's cache, then close it and reopen it and try logging in again.
- Try logging in with a different browser. We recommend using the latest version of Firefox, Chrome, Safari, or IE9 or higher.
When I try to log in, I see the message "Invalid login or password." Why?
If you receive this notification, then you either have not yet applied on B-Stock Wireless, or you are entering an incorrect password. You can reset your password by clicking the "I forgot" link below your password entry and entering your email address. If you have not applied, then you can click the Create An Account button to begin your application.
When I try to log in, I see the message "Your application is still pending." What do I do?
If you receive this notification, then we have either not yet reviewed your application or you have not submitted us the proper reseller's certificate. If it has been more than 1 business day since you applied, then we are still waiting on the proper documentation from you. You can send us your reseller's certificate or fax it to (650) 241-3328.